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346 <br />347 <br />348 <br />349 <br />350 <br />351 <br />352 <br />353 <br />354 <br />355 <br />356 <br />357 <br />358 <br />359 <br />360 <br />361 <br />362 <br />363 <br />364 <br />365 <br />366 <br />367 <br />368 <br />369 <br />370 <br />371 <br />372 <br />373 <br />374 <br />375 <br />376 <br />377 <br />378 <br />379 <br />Proposers may choose to provide landfill or residential collection services on any or all of the <br />holidays listed. <br />Section 9 - PERSONNEL <br />The Contractor shall assign a qualified person to be in charge of the Contractor's operations in <br />the City; such person shall be responsible for responding to requests for service and com laints <br />relative to inadeQuate service. <br />Section 10 - DISPOSAL OF WASTE FOR MUNICIPAL FACILITIES <br />Contractor shall make no charge for the disposal of waste accumulation by the City at City- <br />owned, operated or other City designated sites, including City parks, so long as the same can be <br />collected on a regular route of the City's choice of waste collection Franchise. <br />Section 11- CUSTOMER SERVICE REPORT <br />Contractor shall provide the City a customer service report by the 10th day of the month <br />reflecting customer service calls for the previous month. This report shall contain the following <br />minimum information on each call: <br />1. Customer name <br />2. Service address <br />3. Customer telephone number <br />4. Synopsis of complaint or comment <br />5. Date and time complaint or comment received <br />6. Synopsis of resolution of complaint or comment <br />7. Date and time complaint or comment resolved <br />The report shall be submitted in hardcopy form as well as in a mutually agreeable electronic <br />format. <br />Section 13 - PROHIBITION OF MIXING WASTE STREAMS <br />38o Residential Services Contractor shall not mix City waste collected under this Contract with waste <br />381 from any other source. <br />382 <br />383 Section 14 - TRANSFERABILITY OF AGREEMENT <br />384 No assignment of this Contract or any right occurring under this Contract shall be made in whole <br />385 or in part by the Contractor or without the express written consent of the City. In the event of any <br />386 assignment, the assignee shall assume the full liability of the Contract. <br />387 <br />388 Section 15 - COMPLIANCE WITH LAW <br />389 The Contractor shall conduct operations under this Contract in compliance with all applicable <br />Specifications for Solid Waste Disposal Landfill Facility and Residential Solid Waste Collection Page 9 <br />. . 19`3 <br />