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equipment capable of connecting to the Internet and accessing CONTRACTOR's Internet server (hereinafter referred to as "Web Access System"). 5.02 Limitation of Access to Web Access System. In the event that web access is provided by CONTRACTOR, access to data in the Web Access System regarding PROVIDER shall be limited to the employees, representatives and agents of CONTRACTOR and the authorized personnel of PROVIDER. CONTRACTOR shall use its best efforts to maintain the security of the Web Access System, but shall not be responsible for negligence with respect to password security related to PROVIDER's personnel or other breaches beyond CONTRACTOR's reasonable control. 5.03 Statistica/ Reporting. Statistical and financial data reports will be available on the Web Access System at all times that the Web Access System is available. The format and content of the statistical data will be established and defined by CONTRACTOR and such reports may be added, modified or deleted without prior notice to PROVIDER. Notwithstanding the foregoing, PROVIDER may request specific, custom reports to be available to it at an additional charge to be negotiated between CONTRACTOR and PROVIDER. 5.04 Acknowledgement with Respect to Reports. With respect to each report generated by a Web Access System, PROVIDER acknowledges and agrees: (a) Each report represents a"snapshot" of a moment in time, and, as such, the snapshot may not be accurate with respect to financial results on the whole. (b) The underlying data may be subject to correction from time-to-time, which may change the results of the report or its interpretation. (c) The data represented in the report represents only a limited portion of all data available regarding the PROVIDER's business. (d) PROVIDER thus further acknowledges and agrees that any particular report may not accurately represent the PROVIDER's then-current or future financial condition. 6. INDEPENDENT CONTRACTORS. The CONTRACTOR is an independent contractor and not an employee or agent of the PROVIDER with the following exception: To the extent necessary to fulfill its billing and collection efforts under the AGREEMENT, the CONTRACTOR is authorized to sign in an administrative capacity for the PROVIDER the following types of standard forms and correspondences only: probate filings; letters to payers or their representatives verifying that an account is paid in full; forms verifying the tax-exempt status of the PROVIDER; and insurance filings and related forms. The CONTRACTOR has no authority to sign any document that imposes any additional liability on the PROVIDER. The CONTRACTOR shall retain full control over the employment, direction, compensation and discharge of all persons assisting in the performance of service by CONTRACTOR. The CONTRACTOR shall be fully responsible for all matters relating to payment of employees, including compliance with Social Security, withholding tax and all other laws and regulations governing such matters. The CONTRACTOR shall be responsible for its own acts and those of its agents and employees during the term of this AGREEMENT. {00085608-1}Service Agreement Page 4 of 7 _ ~ 78