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How Senices will be Provided - Scope of Services <br />The firm's ability to produce both large and specialized mailings as well as <br />manage the attendant data is unequaled. Mailouts will be made pwsuant to <br />our proposed time table, but the firm is flexible so that it is able to adjust <br />to the schedule of the District and their Tax Office. We always call the <br />Taat Office prior to a mailout just to be sure that the tax collector is <br />prepared or if we need to wait until a more convenient date for the Tax <br />Office. Our mailouts are not just summaries with a total due, but are <br />compiete and detailed taac statements accompanied by a letter from an <br />attorney. We also have the ability to include other forms in our mailing, if <br />that is desired, or to mail within certain parameters, such as all accounts <br />within a specified delinquency amount or year range. <br />Our cornact with the taxpayer normally begins with a polite demand letter <br />reminding the property owner of the delinquency and giving him or her <br />on msken ue not jot suannria the opportunity to contact us about the matter. This letter is accompanied <br />witY ia zmoen dxe, 6ut ue by our computer-produced delinquent tax statement, which can show the <br />compkte und deaikd tu mtemn <br />tCC011~7R1ld q 1 lldtf fl0111 iY amount due for the current month and up to three additional months. <br />VIOMeY Payment instructions or other messages can be added to each mass <br />mailing. This letter and statement are sent to all taxpayers, other than those <br />in bankruptcy or prior litigation. <br />Prior to mailing our second lettet, we will obtain paid accounts from your <br />tax office to avoid contacting owners who have paid as a result of the first <br />letter. Our second letter informs the taacpayer that we have previously <br />notified him or her about the taxes due and the risk of possible legal action <br />by failing to address the matter. Our second letter is usually sent 30 days <br />after the first tetter. Both the schedule of mass mailings and the content of <br />our letters are subject to approval by the client. Additional mass mailings <br />Iarte z.d Spccukud Muliop are scheduled throughout the tax year as approved by the client. We <br />propose that a total of three demand letters be sent in the first four months <br />of the taac year. <br />In addition to our demand letters, we have a number of letters to respond <br />to specific circumstances that occur frequently. Among these are our <br />Oer notftpa kthvs skow our firm lienholder norification letters. Title work generally reveals lienholders and <br />name prominemry. we norify them by letter before including them as a party to the lawsuit. <br />Collection letters always result in many phone calls from delinquent <br />taxpayers. These are initially answered by our phone personnel who are <br />oer marners wM ahnp be nvhhie trained to answer most common questions and concerns. Attomeys are <br />ro ak ro zmy properry oxner in available to talk to the tazcpayer to resoive the problem and get taxes due <br />ada to raobe anry probkm and <br />obnio papnent o( the tua he Your District paid as quickly as possible. No correspondence received <br />from your taacpayers wili go unanswered by our attomeys and staif We <br />attempt to resolve taacpayers' problems and obtain voluntary payment of <br />the delinquent taxes due yow District. <br />SldIOR IY - SCOP! OI Stlt1C6 - P7`! I <br />