06-F Tax Proposal - Perdue - Laserfiche WebLink

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While talking with the taxpayer, ow staff wiU ask for, and usually obtain, the taxpayer's phone number, verify the address and record this information in the computer record of that taacpayer. We contact the property owners by phone as a routine part of our c► hIEPHONE collection procedures. After receiving the new files, ow attomeys make it a priority to contact the property owners who owe our clients the largest amounts of money. It is important to single out the latge accounts at this stage in order to prevent the account from being uncollectable due to lack of prompt attention. We do not address taxpayers in a threatening or rude manner. We believe that to do so would be countaproductive. We ao not e.c Mrywary personnd Our staff is always polite in their phone conversations with property just ro wMUI the prapeq owner, owners. We require such behavior of our personnel even when they p~r ttkPpm mact ue mdRid encounter hostility or rudeness from the property owner. At times proper[y 6y oor mieed permnrm:raft. owners become carried away with the situation and our personnel have been trained to let one of our attomeys handle the abusive taxpayer. Should your Taac Office encounter such situations, they have the oprion of having one of our attorneys call the property owaer to correct any misunderstandings. Address Research The firm's commitment to accuracy in contacting taxpayers is evidenced by the detailed attemion we give bad name and bad address accounts. Upon receiving the taxing district's data, the known bad name and address accounts aze diverted to our research staft' to begin name and address identification. Bad address accounts are o8en identified through retumed p~r Ows commit,,,ent to m„racy ;n mail and on those accounts we are unable to locate on pending lawsuits. coennm` tlhe hipare e eridmaA We feel that it is imperative to our success to get the notice of the 6y tAe denikd uantoa wc `he bid delinquent taxes due to each property owner owing the taxes. Therefore, aame ud addros umuna. we wnrk very hard to obtain caneot address information on all accaunts which have been retumed as bad addresses. When we discover a bad address, our research staff enters a status eode on the computer record that indicates a bad name/address on file. Accounts are prioritized for research and up to fourteen different sources aze utilized oar tiw frm o camnued to r"q in the identification of a correct name and/or address (at no cost to the an sysam work (a rou. We do na taacing district). As sources are reseazched, results of the research aze noted :impry rorce a client :no oar sntan, on the computer screen designed for this purpose. At any given time, we bm wv nibr our paedum to meei rar oceds, em provide a list of bad name/address accounts and the status of the research procedures. Upon correction of the record in our system, the firm will forward correetions and source information to the Tax Offiee. Sectioe IY • kope of Sarias - Pqe 2