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I g Frequently Asked Questions <br />1. If I have a billing inquiry or payment issue, whom do I contact? <br />r1 Please call our toll free number at 866-469-2464. , <br />i <br />2. Who do I call if I don't receive a bill? <br />I~ Please call our toll free number at 866-469-2464. <br />r 3. Who do I call for tree trimming requests or general line maintenance issues? <br />Your local transmission and distribution service provider (TXU, WTU or TNMP). Please see the contact <br />~ numbers in the back of this booklet under the YOUR REQUESTS section. <br />4. What is an ESI number? <br />This is the electric service identification number that is used by ERCOT (Electric Reliability Council of <br />Texas) to reference your account. <br />~ 5. When I receive the ESI number for a new account, what do I do with it? <br />I You will use this number when reporting outages, setting up new accounts or when making any <br />inquiries about your account/service. <br />6. There are some accounts left on my TXU bill. How do I get those transferred to FCP? <br />1 <br />Please call our toll-free number at 866-469-2464 to notify us. First Choice Power will submit the switch <br />request for you. <br />7. Who maintains existing streetlights? <br />Your local transmission and distribution service provider (TXU, WTU or TNMP) wili maintain your <br />streetlights. <br />~ 8. If I need a new streetlight, whom do I contact? <br />You will contact your local transmission and distribution service provider (TXU, WTU orTNMP). <br />1 <br />9. Will I receive any street lighting bills from TXU, WTU or TNMP? <br />J No. <br />~ 10. Are city accounts exempt from sales tax? <br />~ Yes. <br />~ 11. Will there be just one charge on our bill? <br />~ No. The bill will contain TDSP and energy charges along with a CAPP fee. It will also include a <br />~ comparison with price to beat savings. <br />~ 12. When will I receive my first bill? <br />You should receive your first bill in February, but please be patient. ERCOT may continue to have <br />some switching delays and delays processing meter readings. <br />13. Who do I call for a new service meter? <br />L You will need to call your local transmission and distribution service provider (TXU, WTU orTNMP) <br />J 14. Who do I call for a disconnect (remove/pull meter)? <br />IL <br />You will also need to call First Choice who will notify your local transmission and distribution service <br />y provider (TXU, WTU or TNMP) for this. <br />1 <br />~ 19 <br />Confidential and Proprietary <br />- <br />