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Missing, Erroneous, and Duplicative Bills Made It Difficult for City <br />Representatives to Track Electric Usage and Document Electric Expenses. <br /> <br /> Even when accounts were switched, CAPP and STAP members experienced months of <br />incorrect, sporadic, or simply missed billings. The process of converting the billings from the <br />incumbent provider to the REP has been described by the City of Euless as "impossible to <br />follow." The City of Paris' characterization of the process as "a nightmare" is similarly succinct. <br />The readings have not been consistent, bills were received from both the incumbent and the new <br />providers and beginning balances appeared without explanation. Euless was finally forced to <br />adopt the position of paying only currem charges since there was no way for city staff to <br />independently document, substantiate, or reconcile the adjustments applied by the incumbent <br />provider and the REP. Examples of the billing problems encountered by other CAPP and STAP <br />cities include: <br /> <br /> · The City of Alice did not receive a single bill until March, 2002. <br /> <br /> · One hundred accounts of the City of Lewisville were not billed for September 2002 <br /> and were double billed the next month without explanation. During that same time <br /> period, three large Lewisville accounts were billed at almost five times their usual <br /> amount for no discemable reason. <br /> <br /> ·League City and the City of Friendswood failed to receive a single bill until June <br /> 2002. <br /> <br /> · At, er nine months of missing bills, the City of Sherman was presented with a 500 <br /> page bill for service on more than 150 accounts through September, 2002. <br /> <br /> · In November, the City of Allen simultaneously received six monthly bills for one <br /> account that should have been billed once per month for June 2002 to November <br /> 2002. <br /> <br /> · The City of Merkel received one bill for seven months of streetllghting service. <br /> <br /> · The City of Denison was incorrectly billed for the City of Denison Housing Authority <br /> accounts, resulting in more than $3,000 of erroneous payments. <br /> <br /> · The City of Commerce was overbilled by $44,700 because account information was <br /> changed during the switchover to show 474 streeflights, instead of the five lights that <br /> were actually on the account. <br /> <br /> ·The City of Killeen recently received a bill for $322,401.94 on an account that should <br /> be approximately $2,000. <br /> <br /> · The City of Alice was billed $6,678.30 for an account that should have been $6.98. <br /> <br /> 1813\00XmaeXmmo030113grog 5 <br /> <br /> <br />