04-A TXU Gas Statmt of Intent - Laserfiche WebLink

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TARIFF FOR GAS SERVICE TXU GAS COMPANY RATE SCHEDULE: 27 Service Rules and Regulations - Information to Customers APPLICABLE TO: Entire System REVISION: 0 DATE: EFFECTIVE DATE: PAGE: 1 of 2 7. Information to Customers Company will: (A) maintain a current set of maps showing the physical locations of its facilities. All distribution facilities will be labeled to indicate the size or any per[inent information that will accurately describe Company's facilities. These maps, or such other maps as may be required by the Regulatory Authority, will be kept by Company in a central location and will be available for Regulatory Authority inspection only during normal working hours. Subject to Company's right to protect the security of its facilities, Company will make available up-to-date maps, plans, or records of its immediate area, with such other information as may be necessary to advise Applicants and others entitled to the information as to the facilities available for serving that locality; (B) in compliance with applicable law or regulations, notify Customers affected by a change in rates or schedule or classification; (C) upon request, inform Customer as to the method of reading Meters; (D) inform or provide to new Residential and Commercial Customers, at the time service is requested or initiated, or provide as an insert in the first billing, a pamphlet or information packet containing the following information. This information will be provided in English and Spanish to adequately inform Customer; provided, however, the Regulatory Authority, upon application and a showing of good cause, may exempt Company from the requirement that the information be provided in Spanish. (1) Customer's right to information concerning rates and services and Customer's right to inspect or obtain, at reproduction cost, a copy of the applicable tariffs and service rules. (2) Customer's right to have his or her Meter checked without charge under these Service Regulations (relating to Meters), if applicable. (3) The time allowed to pay outstanding bills. (4) Grounds for termination of service. (5) The steps Company must take before terminating service. (6) How Customer can resolve billing disputes with Company and how disputes and health emergencies may affect termination of service. (7) Information on alternative payment plans if offered by Company. (8) The steps necessary to have service reconnected after involuntary termination. (9) The appropriate Regulatory Authority with whom to register a complaint and how to contact such authority. -72-