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Bilingual- Spanish preferred, not a requirement Knowledge, Skills & Abilities Skill in collecting, evaluating and interpreting information to solve problems and make informed decisions Skill in Excel spreadsheets and applicable software for presentations Knowledge of office practices, administrative and technical procedures, and applicable policies, administrative codes, and statutes Skill in establishing and maintaining good working relationships with other city employees, contractors and the public. Knowledge of customer service standards and protocol. Skill in the use of standard office equipment, such as computers and printers. Ability to learn different software and operating systems. Skills in basic mathematical operations Ability to respond to public inquiries in a timely manner Ability to communicate clearly and concisely, both orally and in writing. Ability to maintain consistent attendance Licenses and Certifications Possession of a valid Texas Class "C" driver's license Supervisory Responsibilities None Physical Demands While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. Duties a Iso require the ability to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee is occasiona Ily required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to a nable individuals with disabilities to perform the essential functions. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Page 2 of 3