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JOi COMPETENCIES <br />;. <br />„ilii/ii /i// /' Oi i, /D <br />,,, �/ ���, i/% //iii/ � , <br />„ , <br />MODELS <br />Shows mindfulness of the image and brand of the City of Paris; reflects courtesy and professionalism in dealing <br />ORGANIZATIONAL <br />with citizens and employees; conducts oneself in a manner that reflects positively on the City and its values. <br />CUSTOMER SERVICE <br />Responds to customer questions and/or complaints appropriately; communicates with customers; handles service <br />problems politely and efficiently, is always available for customers; follows procedures to solve customer <br />problems; understands Department products and services and conveys confidence to customer; maintains <br />pleasant and professional image. <br />INTERPERSONAL SKILLS <br />Exhibits good listening skills; builds strong work relationships; reflects flexibility and open-mindedness; negotiates <br />with tact; solicits performance feedback and responds appropriately to constructive criticism <br />COMMUNICATION <br />Communicates clearly, both verbally and in writing; creates accurate and punctual reports and/or work products; <br />delivers presentations, shares information and ideas with others; exhibits good listening skills. <br />PROBLEM SOLVING <br />Breaks problems down into smaller components; understands underlying issues; can simplify and process complex <br />issues; understands the difference between critical details and unimportant facts. <br />DEPENDABILITY <br />Meets commitments; works independently; accepts accountability; handles change; sets personal standards for <br />accomplishing work objectives; stays focused under pressure; consistently meets attendance and punctuality <br />requirements <br />ADAPTABILITY/ <br />Adapts to change; is open to new ideas; takes on new responsibilities; handles pressure, adjusts plans to meet <br />FLEXIBILITY <br />changing needs. <br />PRODUCTIVITY <br />Meets workload requirements; takes on additional tasks; prioritizes tasks; develops and/or follows sound work <br />procedures; manages time well; meets timelines and objectives; maintains information flow. <br />QUALITY <br />Is attentive to detail and accuracy; is committed to excellence; looks for continuous improvements; adheres to <br />quality standards; seeks root cause of quality issues; owns/acts on quality problems <br />TECHNICAL SKILLS <br />Demonstrates skill and understanding of specialty equipment; processes and technique; keeps knowledge current; <br />serves as a technical resource for others; follows technology practices and standards. <br />WORK ENVIRONMENT <br />Promotes mutual respect for workplace safety and safety rules; keeps workplace clean and safe; supports and <br />SAFETY <br />adheres to safety programs and procedures. <br />TEAMWORK <br />Meets all team deadlines and responsibilities; listens to others and values their opinions; shows respect for <br />differences; helps team meet goals; welcomes new employees and helps them learn the job; and promotes team <br />atmosphere. <br />MANAGING CONFLICT <br />Listens to others; shows courtesy and respect; diffuses conflict before it escalates; seeks causes of solutions to <br />problems; responds appropriately and tactfully to difficult people. <br />NEGOTIATION SKILLS <br />Conducts tactful negotiations; shows ability to compromise; handles conflict to avoid escalation; seeks common <br />ground; articulates own and others goals; keeps focus on positive outcomes. <br />Reviewed By: <br />Name Date: Date <br />Approved By: <br />Name Date: Date <br />Last Updated By: <br />Name Date/Time: Date/Time <br />Page 3 of 3 <br />