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Article II Scope of Work TXGovSolutions shall perform and is authorized to perform all normal duties required by law as City's Special Assessment Collector, with respect to mailing assessment statements, receipting, bookkeeping, and disbursement of collections of the special assessments collected from property located within each PID in accordance with applicable provisions of Chapter 372 of the Texas Local Government Code, as amended, which, without limiting the foregoing, shall include the following: • Receive and load the assessment rolls and subsequent name/address change supplements. • Prepare the statements with City logo and other information to aid in collections — QR codes, bar codes, etc. • Print and mail assessment statements and delinquent notices, as applicable. • Provide and maintain statement/payment website with appropriate updates, payment instructions, credit card payment link, and customer contact information. • Provide collection and general ledger software for proper payment postings, reporting data, and funds disbursements. • Receive and post payments via lockbox receipts and/or credit card payment files from the third -party credit card vendor. • Research and clear any exception items. • Deposit collections into an interim collection bank account. • Balance payments received to system postings. • Balance interim collection bank account activity to source system postings. • Identify and adjust collections for returned checks, chargebacks, and other bank issues. • Process refunds due for recalculation, overpayment, double or erroneous reasons — these systematically adjust the amounts to be disbursed as applicable per code. • Disburse collected and balanced funds via ACH from the interim collection bank account into each PID recipient's designated bank account(s). • Disburse collected attorney collections fees via ACH from the interim collection bank account into each attorney's designated bank account(s). • Disburse any collected miscellaneous fees via ACH from the interim collection bank account into each appropriate payee's designated bank account(s). • Provide detailed reports supporting each disbursement by recipient. • Provide collection reports on a monthly basis with year-to-date recaps by PIA. • Develop and provide any specialty reporting needs City may deem appropriate, as needed. • Provide customer liaison service for customer inquiries. • Provide attorney liaison service via access to the collection systems and assist with any system data questions. • Provide PID Administrator liaison service via access to the collection systems and assist with any system or customer inquiries. • Maintain auditable records. Special Assessment Collector Services Agreement 12