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Proposal Comprehensive Water Distribution System Audit ~ for 11 miles of paralle) 84-inch ond 72-inch raw woter transmission mains from the Iron Bridge Pump Station to the Interim Balancing Reservoir. The second phase of the projed involves design and final plan preparatian for all recommended impravemenh with an estimated construdion cost of Sl 4.7 million. Carter & Burgess will also provide construction phase services that will include witness testing ofventuri meters and pumping units. Alsoincludedarefinalplanreviewandmodifications to the Lake Fork Pipeline Projed, cansisting of approzimately 22 miles of 84-inch water transmission main. SAWS Evaluation and Assessment of Operations San Antonio, Texas Carfer & Burgess provided a comprehensive evaluation ond assessment of water and wastewater operations for the San Antonio Water System (SAWS) as part of their Continuous ImprovementProgram. WorkingdirectlyfortheBoardof Directors, our scope included the analysis of general and administrative adivities and related costs, benchmarking and an analysis and recammendations on organization and staffing. The onalysiz of general and administrative activities was accomplished primarily through a 6enchmarking effort of peer utilities. Our appraach resulted in both an intemal performance gap analysis (i.e. management expectations vs. actual resulh) and an external perfarmance gap analysis with the peer utilities. Carter 8 Burgess utilizedacustomprogramtoassistwiththeintemal Carter Surgess and external comparisons and train SAWS personnel in its use for future studies. The findings of these analyses will be used to identify opportunities for improvements at SAWS. Carter & Burgess utilized our wstom program to perform analysis of staffing and organization activities to assist in romparing staffing levels at peer utility agencies. During the benchmarking task, Carter 8 Burgess defined the staffing and organization data needed from the peer utilities. Using the data from peer utilities ond our knawledge and experience ofthe water industry, we rompared and evaluated the staffing levels and organization strudure of SAWS needed to perform its mre business and to achieve its strategic plan initiatives. SAWS Information Technology Strategic Plan San Antonio, Texas Carter 8 Burgess is preparing a strategic infarmation technology plan identifying the vision and recommendatians for technology for the future. Theplanentailsevaluationaf the current systems in information management, technolagy andautamation. A specific outsourcing study is also being performed. Currently, SAWS is operating multiple operating system platforms including mainframe, Uniz and Navell netwark servers. In oddition to these platforms, most informatian management applications are not integrated, nor is operational data readily occessible from the existing supervisory control and data ocquisition (SCADA) system. As such, the information technologystrategic plan will identify platforms and applications which will fit business fundions and meet the future user needs. Retail fr Wholesale Water Rate Development Little Rock and North Little Rock, Arkansas The (ities of Little Rock and Nodh Little Rock are in the processofinergingtheirwaterufiliryoperations. Carter& Burgess is performing a cost of service water mte study including evaluation of the need for impact fees and an