04-A TXU Gas Statmt of Intent - Laserfiche WebLink

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TARIFF FOR GAS SERVICE TXU GAS COMPANY RATE SCHEDULE: 25 Service Rules and Regulations o Charges for Gas Service APPLICABLE TO: Distribution System REVISION: 0 DATE: EFFECTIVE DATE: PAGE: 3 of 5 Company may, but is not required to, offer a deferred payment plan for delinquent accounts, and a level or average payment plan to all Residential Customers. If Company offers any alternate payment plan, Company will consider the following: (a) the size of the delinquent account; (b) Customer's ability to pay; (c) Customer's payment history; (d) the time that the debt has been outstanding; (e) reasons why the debt has been outstanding; and (f) any other relevant factors concerning the circumstances of Customer. Company will not refuse Customer participation in any payment plan offered by Company on the basis of race, color, creed, sex, marital status, age, or any other form of discrimination prohibited by law. (a) Delayed Payment of Bills by Elderly Persons (i) On request of a person who is 60 years of age or older, who is a Residential Customer, and who occupies the entire premises for which a delay is requested, Company will delay, without penalty, the payment date of a bill for providing Gas Service to that person until the 25th day after the date on which the bill is issued. The requested delay may be for either the most recent bill or for the most recent bill and each subsequent bill. (ii) Company may require the requesting person to present reasonable proof that the person is 60 years of age or older. (iii) Company will notify its Customers of this delayed payment option no less often than yearly. Company may include this notice with other information provided pursuant to these Service Regulations. (b) Residential Deferred Payment Plan If a deferred payment plan is offered, it will conform to the following guidelines. (i) Every deferred payment plan will provide that service will not be discontinued if Customer pays current bills and a reasonable amount of the outstanding bill and agrees to pay the balance in reasonable installments until the bill is paid. (ii) A deferred payment plan will be reduced to writing and will state immediately preceding the space provided for Customer's signature and in bold-face print at least two sizes larger than any other used, that "If -64-