04-A TXU Gas Statmt of Intent - Laserfiche WebLink

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TARIFF FOR GAS SERVICE TXU GAS COMPANY RATE SCHEDULE: 25 Service Rules and Regulations - Charges for Gas Service APPLICABLE TO: Distribution System REVISION: 0 DATE: EFFECTIVE DATE: PAGE: 4 of 5 you are not satisfied with this agreement, do not sign. If you are satisfied with this agreement, you give up your right to dispute the amount due under the agreement except for the utility's failure or refusal to comply with the terms of this agreement." (iii) A deferred payment plan may include a one-time five percent (5%) penalty for late payment on the original amount of the outstanding bill with no prompt payment discount allowed except in cases where the outstanding bill is unusually high as a result of Company's error (such as an inaccurate estimated bill or an incorrectly read Meter). A deferred payment plan will not include a finance charge. (iv) If Customer has not fulfilled terms of a deferred payment agreement, or does not fulfill the terms and obligations of a level or average payment plan, then Company will have the right to disconnect service to Customer pursuant to the Discontinuance of Gas Service provisions in these Service Regulations; and, under such circumstances, Company will not be required to offer a subsequent negotiation of a payment agreement prior to disconnection. (c) Residential Level Payment Plan Company may offer a level payment plan, which, if offered, will allow Residential Customers to pay one-twelfth of the Customer's estimated annual charges (or, for a new Customer, an estimate) at the appropriate Customer class rates each month, with provisions for annual adjustments as may be determined based on actual gas use. (d) Residential Average Payment Plan Company may offer an average payment plan, which, if offered, will allow Residential Customers to pay one-twelfth of the sum of the Customer's current month's charges plus the previous 11 months' charges (or, for a new Customer, an estimate) at the appropriate Customer class rates for each month, plus a portion of any unbilled balance. (e) Deposits for Level and Average Payment Plans Company may require a deposit from all Residential Customers entering into level or average payment plans pursuant to the requirements of these Service Regulations. Company will include the amount already deposited by Customer in calculating a deposit required under this paragraph. Company will pay interest on the deposit as provided for in these Service Regulations, and may retain the deposit for the duration of the level or average payment plan. (5) Disputed Bills (a) In the event of a dispute between Customer and Company regarding any bill, Company will make such investigation as is reasonably required by the particular case and report the results thereof to Customer. In the event the dispute with a Residential or Commercial Customer is not resolved, Company will -65-