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TARIFF FOR GAS SERVICE TXU GAS COMPANY <br /> <br />RATE SCHEDULE: 25 Service Rules and Regulations. Charges for Gas Service <br /> <br />APPLICABLE TO: Distribution System REVISION: 0 <br /> DATE: <br />EFFECTIVE DATE: PAGE: 5 of 5 ~ <br /> inform Customer of Customer's right to file a complaint with the appropriate <br /> Regulatory Authority. <br /> (b) If a Residential or Commercial Customer notifies Company of the dispute <br /> prior to the date the bill becomes delinquent, Customer will not be required to pay <br /> the disputed poilion of the bill that exceeds the amount of Customer's average <br /> usage for the billing period at current rates until the earlier of the following: <br /> resolution of the dispute or the expiration of a 60-day period beginning on the day <br /> the disputed bill is issued. For purposes of this section only, Customer's average <br /> usage for the billing period will be the average of Customer's usage for the same <br /> billing period during the preceding two years. Where no previous usage history <br /> exists, the average usage will be estimated on the basis of usage levels of similar <br /> Customers under similar conditions. <br /> (6) Overcharges and Undercharges <br /> If a billing is found to be in error, a billing adjustment will be calculated by Company. If <br /> Customer is found to be due a refund, the billing adjustment, if not made within three (3) <br /> billing cycles of the bill in error, will include interest applied to the amount of overcharge. <br /> If Customer was undemharged, Company may backbill to collect such undercharges for <br /> billings not older than six (6) months for Residential and Commercial Customers, and not <br /> older than twenty-five (25) months for Industrial Customers, unless the undercharge is <br /> the result of Meter tampering or unless Company produces records justifying additional <br /> backbilling. If the undemharge to a Residential Customer is $25 or more and not related <br /> to Meter tampering, then Company may offer the Residential Customer a deferred <br /> payment plan for the same length of time as that of the underbilling. Interest will be <br /> applied to the undercharged amount only in cases of Meter tampering. <br /> <br /> -66~ <br /> <br /> <br />